Shipping policy
Order Processing
Orders are processed and shipped Monday through Friday, excluding holidays. Processing time is separate from the carrier’s estimated transit time.
Most in-stock items ship same or next business day. Any product-specific lead time will be noted on the product page or communicated to the customer.
Orders containing both in-stock and backordered or made-to-order items may be held until the entire order is ready. Please contact us before ordering if you would like to discuss split-shipping options.
Shipping Methods
We currently offer the following shipping methods, depending on the destination, package size, and product:
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
- USPS Priority Mail
Available shipping options and rates are calculated at checkout.
Choosing an expedited shipping method only shortens the carrier’s transit time. It does not shorten our order processing or product lead time. Please contact us before placing a time-sensitive order so we can confirm product availability and the expected ship date.
Delivery Estimates
Delivery dates shown at checkout are estimates and are not guaranteed by SOS Performance. Weather, holidays, incorrect addresses, carrier delays, and other circumstances outside our control may affect delivery.
Business days do not include Saturdays, Sundays, or holidays. Depending on the service selected and destination, weekend delivery may not be available.
Tracking Information
Tracking information will be emailed to the address provided at checkout once a shipping label has been created. Please allow up to 24 hours for tracking activity to appear.
Receiving a tracking number does not necessarily mean the carrier has already picked up the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before submitting your order.
If you notice an error, contact us as soon as possible. We will make a reasonable effort to update the address before shipment, but address changes cannot be guaranteed after an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or returned package may be the customer’s responsibility.
Damaged or Missing Shipments
Please inspect your shipment as soon as it arrives. If a package or product arrives damaged, contact us promptly and provide:
- Your order number
- Photos of the packaging
- Photos of the damaged product
- A description of the damage
Please keep all original packaging and contents until the carrier claim has been resolved.
If tracking shows that a package was delivered but you cannot locate it, check around the delivery location and with household members or neighbors before contacting the carrier and SOS Performance.
Carrier delays, theft after confirmed delivery, and packages delivered to an address entered incorrectly by the customer are not automatically eligible for a refund or replacement. We will assist with a carrier claim when appropriate, but claim approval is determined by the shipping carrier.
Lost Packages
If tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us. We will work with the carrier to investigate the shipment.
Refunds or replacements for lost packages will be considered after the carrier completes its investigation and confirms the loss.
International Shipments
International customers are responsible for any customs duties, taxes, brokerage fees, or import charges assessed by the destination country. These charges are not included in the product price or shipping charge unless specifically stated at checkout.
International delivery times may be affected by customs processing. SOS Performance is not responsible for delays caused by customs or local authorities.
Contact Us
If you have questions about product availability, processing time, or shipping options, please contact SOS Performance before placing your order.