Store Policy

Continental U.S. Shipping

Most orders ship the same or next business day after your order is received.

If an item is out of stock and a delay is expected, we will contact you.

Returns (U.S. Orders)

Unopened items may be returned within 7 days for a full refund (minus shipping charges).

New items may be returned within 15 days with a 20% restocking fee.

Installed or special-order parts cannot be returned.

The customer is responsible for all return and exchange shipping costs.

International Orders & Tariffs

Orders shipped outside of the United States may be subject to import duties, tariffs, taxes, brokerage fees, or customs charges imposed by the destination country. These fees are determined by your local customs authority and are the responsibility of the customer.

SOS Performance is not responsible for any additional charges incurred during or after international shipping, including customs duties, tariffs, import taxes, or clearance fees.

International shipments may also experience delays due to customs processing, which are outside of our control.

By placing an international order, the customer agrees to accept any applicable import-related charges required by their country.

International orders may require 5–7 business days of additional processing. Special orders may require 1–3 weeks.

SOS Performance is not liable for damaged items during international transit.

We do not refund original shipping charges for goods refused at customs.

No returns are accepted on international orders.

Warranty

SOS Performance warrants new SOS parts to the original purchaser as follows:

-1 year warranty from purchase date (standard).

-2 year warranty if installed by a certified ASE technician.

Coverage:

-Replacement of defective SOS Performance parts due to defect or poor workmanship.

-Warranty applies only to the original vehicle on which the part was installed.

Exclusions:

-OEM components are not covered.

-No coverage for installation errors.

-No liability for incidental, consequential, or special damages.

How to File a Warranty Claim:

-Call (850) 814-1955 for a Return Authorization Number and return instructions.

-This warranty provides specific legal rights, which may vary by state.