Store Policy

Continental U.S. Shipping

-Most orders ship the same or next business day after your order is received.

-Some products are built-to-order; this will be noted in the product description.

-If an item is out of stock and a delay is expected, we will contact you.

Returns (U.S. Orders)

-Unopened items may be returned within 7 days for a full refund (minus shipping charges).

-New items may be returned within 15 days with a 20% restocking fee.

-Installed or special-order parts cannot be returned.

-The customer is responsible for all return and exchange shipping costs.

International Shipping

-For orders outside the Continental U.S., please email tom@sosperformance.com for a shipping quote.

-If using an export company, please list them as your shipping address.

-Import duties, taxes, and brokerage fees are the responsibility of the customer.

-International orders may require 5–7 business days of additional processing. Special orders may require 1–3 weeks.

-SOS Performance is not liable for damaged items during international transit.

-We do not refund original shipping charges for goods refused at customs.

-No returns are accepted on international orders.

-All prices are listed in USD.

Warranty

SOS Performance warrants new SOS parts to the original purchaser as follows:

-1 year warranty from purchase date (standard).

-2 year warranty if installed by a certified ASE technician.

Coverage:

-Replacement of defective SOS Performance parts due to defect or poor workmanship.

-Warranty applies only to the original vehicle on which the part was installed.

Exclusions:

-OEM components are not covered.

-No coverage for installation errors.

-No liability for incidental, consequential, or special damages.

How to File a Warranty Claim:

• Call (850) 814-1955 for a Return Authorization Number and return instructions.

-This warranty provides specific legal rights, which may vary by state.