Store Policy
Continental U.S. Shipping
Most orders ship the same or next business day after your order is received.
If an item is out of stock and a delay is expected, we will contact you.
Return & Refund Policy
At SOS Performance, we want you to be confident in your purchase. Please review product descriptions, vehicle fitment information, wheel requirements, and other specifications carefully before placing your order. If you are unsure whether a product will fit your vehicle, please contact us before ordering.
Returns
Returns are accepted within 14 days of delivery. To be eligible for a return:
- Items must be unused and uninstalled.
- Items must be returned in new, resellable condition.
- All components, hardware, instructions, and accessories originally included must be returned.
- Original packaging should be included whenever reasonably possible.
- You must contact SOS Performance before sending a return to receive return authorization and instructions.
Products that have been installed, used, modified, damaged, or show signs of installation are not eligible for a standard return.
Return Shipping
For returns resulting from a change of mind, incorrect item ordered, vehicle or wheel incompatibility, or other circumstances not caused by SOS Performance, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable on customer-caused returns.
We strongly recommend using a trackable and insured shipping method when returning higher-value products. SOS Performance is not responsible for return shipments that are lost or damaged in transit.
Restocking Fees
All products are subject to a 15% restocking fee.
Any missing, used, damaged, or non-resellable components may result in an additional deduction from the refund or the return being declined.
Fitment & Incorrectly Ordered Parts
It is the customer's responsibility to verify that the product being ordered is compatible with their vehicle and, where applicable, their wheels and other modifications.
Many SOS Performance products have specific vehicle, wheel-size, suspension, or configuration requirements. Please review all fitment information listed on the product page before ordering.
If you are unsure about fitment, please contact SOS Performance before placing your order. We are happy to help verify the application.
Returns resulting from incorrect vehicle information, insufficient wheel clearance, ordering the wrong product, or failure to review clearly stated fitment requirements are considered customer-caused returns and are subject to the standard return shipping and restocking policies above.
If SOS Performance provided incorrect fitment information that directly resulted in the wrong product being purchased, we will work with you to correct the issue at no additional cost.
Incorrect, Defective, or Damaged Items
If you receive an incorrect item, a product with a manufacturing defect, or an item damaged before or during delivery, please contact SOS Performance as soon as possible.
Please provide your order number, a description of the issue, and photos when applicable.
If SOS Performance made an error with your order, we will cover the appropriate shipping costs and no restocking fee will apply.
For defective products, we may first provide troubleshooting assistance or replacement components when appropriate before authorizing a complete return.
Shipping damage should be reported promptly so that we can document the damage and, when applicable, file a claim with the carrier.
Installed or Used Products
Products that have been installed or used cannot be returned for a standard refund.
If you experience a problem after installation that you believe is related to a product defect, please contact SOS Performance. We will review the issue and determine the appropriate warranty or replacement solution.
Installation marks, scratches, fluid contamination, wear, damaged threads, modified components, or other evidence of installation may make an item ineligible for return.
Special-Order & Custom Products
Custom-made, specially ordered, modified, or custom-finished products are final sale and non-returnable, unless the product is defective or SOS Performance made an error with the order.
Any product identified as special-order or non-returnable on its product page is also considered final sale.
Cancellations
Please contact SOS Performance as soon as possible if you need to cancel an order.
Orders that have not yet shipped or entered production/processing may be canceled. Once an order has shipped, it must be handled as a return.
Special-order or custom products may not be cancelable once the order has been placed with the manufacturer or production has begun.
Exchanges
If you ordered the wrong product and need a different item, please contact us. When possible, we will help arrange an exchange.
Customers are responsible for shipping costs associated with exchanges resulting from an incorrectly ordered product or fitment issue not caused by SOS Performance.
If the exchange is necessary because of an SOS Performance error, we will cover the appropriate shipping costs.
Refunds
Once your return is received, SOS Performance will inspect the product and confirm its condition.
Approved refunds will generally be processed within 3–5 business days after inspection.
Refunds will be issued to the original payment method, less any applicable restocking fees, non-refundable shipping charges, or deductions for missing or damaged components.
Please allow additional time for your bank or payment provider to post the refund to your account.
How to Start a Return
Before shipping anything back, please contact SOS Performance with:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the product and packaging, when applicable
We will review your request and provide return instructions.
Do not ship returns without first contacting SOS Performance. Unauthorized returns may experience processing delays or may be refused.
Questions?
If you have questions about a return, product fitment, or whether a part will work with your vehicle, please contact SOS Performance before ordering or returning the product. We would much rather help confirm fitment beforehand than have you order a product that does not work for your application.
International Orders & Tariffs
Orders shipped outside of the United States may be subject to import duties, tariffs, taxes, brokerage fees, or customs charges imposed by the destination country. These fees are determined by your local customs authority and are the responsibility of the customer.
SOS Performance is not responsible for any additional charges incurred during or after international shipping, including customs duties, tariffs, import taxes, or clearance fees.
International shipments may also experience delays due to customs processing, which are outside of our control.
By placing an international order, the customer agrees to accept any applicable import-related charges required by their country.
International orders may require 5–7 business days of additional processing. Special orders may require 1–3 weeks.
SOS Performance is not liable for damaged items during international transit.
We do not refund original shipping charges for goods refused at customs.
No returns are accepted on international orders.
Warranty
SOS Performance warrants new SOS parts to the original purchaser as follows:
-1 year warranty from purchase date (standard).
-2 year warranty if installed by a certified ASE technician.
Coverage:
-Replacement of defective SOS Performance parts due to defect or poor workmanship.
-Warranty applies only to the original vehicle on which the part was installed.
Exclusions:
-OEM components are not covered.
-No coverage for installation errors.
-No liability for incidental, consequential, or special damages.
How to File a Warranty Claim:
-Call (850) 814-1955 for a Return Authorization Number and return instructions.
-This warranty provides specific legal rights, which may vary by state.